Urgent
Urgent request
Exclusively for existing clients with an incident on a website or service that we provide or manage. Your report reaches us immediately by email and text message.
Rate and conditions
By submitting the form you agree to the following.
- An urgent request is charged at our urgent rate of € 135 per hour, excl. VAT, with a minimum of one hour.
- In the evening, at night, on weekends or on public holidays a higher rate may apply.
- Depending on the work, an estimate of the hours may be invoiced in advance. That invoice must be paid before we start. We decide when this applies.
- Fedelta Media decides whether a request counts as urgent and which work within it is or is not carried out.
- If there is an active SLA contract (VPS and Magento only) and the outage is directly related to it, the costs of the urgent request are waived. If the outage was caused by your own actions, the costs still apply.
Urgent report
Briefly tell us what is going on
The more specific your report, the sooner we can start. At least mention the URL and what you see happening.